Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay.

Is it safe to pay on your website?

Yes. All transactions are processed securely through Shopify Payments with SSL encryption. Your payment details are never stored on our servers.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate changes or cancellations.

Shipping

Where do you ship to?

We ship internationally. Shipping availability and costs are calculated at checkout based on your location.

How long does delivery take?

Delivery times vary by destination. Typically, orders arrive within 7–20 business days. You will receive a tracking number once your order has been dispatched.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can use this to monitor your delivery status.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please refer to our Refund Policy page for full details.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.

Products

Are your products suitable for beginners?

Yes! Our range includes products for all fitness levels, from beginners to advanced athletes. Product descriptions include guidance on suitability.

Do your products come with a warranty?

Yes, our products come with a manufacturer's warranty. Please contact us if you experience any defects or issues.

Contact

How can I get in touch with you?

You can reach us through the contact form on our website. We aim to respond within 24–48 hours.